Diagnosis First
Recommendations should be based on testing and observable plumbing conditions—not guesswork.
Workmanship Standards
Our Guarantee.
The work should be explained, authorized, completed carefully, and verified before the service visit is closed.
Approval Before Work
The scope and available options should be discussed before chargeable repair or replacement work begins.
Performance Verification
Completed plumbing work should be checked for leaks, secure connections, proper flow or drainage, and expected operation under the conditions available.
If Something Is Not Right
Contact Us Promptly
Call with the service date, address, invoice or work-order information, and a clear description of the concern. Dispatch will review the issue and arrange the appropriate next step under the written service terms.
Call (804) 660-4120Written terms control. Coverage, exclusions, duration, manufacturer warranties, maintenance requirements, and remedies vary by project. Review the written proposal, invoice, and warranty documents supplied for your specific work.